Refund policy

Return and Refund Policy

We want you to love your Wrinkl Co. ritual. If something isn't right, here's how returns work.

Return window: You have 14 days from the date of arrival to request a return.

Condition: For change-of-mind returns, items must be unopened and unused, in original packaging. Due to the nature of skincare products, we're unable to accept change-of-mind returns on opened or used items for hygiene reasons.

Faulty or damaged items: If your item arrives faulty, damaged, or not as described, this policy doesn't limit your rights under the Consumer Guarantees Act - contact us and we'll sort out a repair, replacement, or refund as required by law, regardless of whether the item has been opened.

Return shipping: Return shipping costs are the customer's responsibility for change-of-mind returns.

Refunds: Once your return is received and inspected, refunds are issued to your original payment method. Please allow 5 business days for the refund to appear, depending on your bank or card provider.

Exchanges: We don't currently offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order.

To start a return: Contact us at sloane@wrinklco.com with your order number and reason for return.